We deliver the results our clients need.

Border Crossing UX is a user experience (UX) design consultancy based in Edinburgh and London.
We help organisations accelerate innovation, adoption, and growth. For over 10 years, our research, facilitation, strategy, and user centred design services have produced profitable outcomes across sectors.
Medium-to-large companies and public sector organisations choose us to solve complex problems, explore new opportunities, and develop new value propositions, products, and services.

By the numbers …

62

Clients

205

Projects

15

Sectors

Trusted by

What our clients think

“Border Crossing UX’s professionalism, attention to detail, and expertise surpassed our expectations. Their contributions have made a significant impact. We highly recommend Border Crossing UX as a trusted partner for delivering outstanding results.”

Graeme McClurkin Managing Director, Factory 73

“We found working with Border Crossing UX so supportive that Sandyford extended the contract to translate all of the issues into solutions. I would highly recommend commissioning and working with them.”

Jo Zinger Health Improvement Lead – Sandyford Sexual Health Service, NHS GGC

“We really value Border Crossing UX’s positivity and friendliness along with their ability to understand, capture, and deliver exactly what’s required.”

Stephanie Cymber Senior Policy Officer, The Scottish Government

“From initial research through to final review their work puts the customer first and is always meticulous, well presented and followed up with ongoing care and expert advice.”

John McEvoy Digital Designer, Lothian Buses

“Border Crossing UX provided the expertise and support the National Galleries of Scotland needed and have become a trusted supplier.”

Jo Coomber Director of Public Engagement, National Galleries of Scotland

“Border Crossing UX delivered what they said they would do, when they said they would do it, and were instrumental in helping our team do the same.”

Ben Allan Sales & Marketing Manager, Pufferfish Displays
Vision

Imagine a better world, and create it.

Mission

Accelerate innovation, adoption, and growth.

Values

Pragmatic

We focus on solving the right problems, so we can achieve more with less.

Collaborative

We build consensus and momentum through respect, empathy, and honest feedback.

Driven

We strive to make positive change and are always conscious of the impact of our work.

Humble

We continuously challenge our assumptions to deliver the outcomes that matter most.

Need a team you can depend on?

Discuss your requirements with a user experience specialist.

Schedule a call

Join our team

Freelance and contract opportunities

We regularly supplement our in-house team with experienced external specialists. The specific roles, scope, and length of the engagement is always project-dependent. But what we can guarantee is a tight brief and realistic expectations! Learn more about freelancing or contracting for Border Crossing UX.

Internship opportunities

Our Internship Programme has been paused and we are not currently accepting or storing applications.

Full and part-time opportunities

We do not currently have any full or part-time opportunities.